Privacy Policy
Last updated: 1 February 2026
settledHUB ("we", "us", "our") operates the website settledhub.co.uk (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Platform.
1. Information We Collect
We collect account information, preferences, and messages you send through the platform.
- Account Information: name, email address, and profile details you provide.
- Communications: enquiries, messages, and support requests sent through contact forms or platform messaging.
- Technical and Usage Data: IP address, device/browser details, pages viewed, and interactions used to run and improve the platform.
2. Why We Use Data
Enable users to connect with independent providers
- Operate, maintain, and secure the platform.
- Respond to enquiries and provide user support.
- Improve platform features and user experience.
- Comply with applicable legal obligations.
3. Legal Basis for Processing
Depending on context, we process data based on:
- Contractual necessity to provide platform functionality.
- Legitimate interests to improve, secure, and administer the platform.
- Consent where required (for example, optional communications).
- Legal obligation where processing is required by law.
4. Data Sharing
We may share information with technology providers that help us host, secure, and operate the platform. If you choose to interact with an independent provider, relevant information may be shared as needed to support that interaction. We do not sell personal data.
5. International Transfers
Data is primarily processed within the UK/EEA. Where transfers outside these regions occur, we use appropriate safeguards required by applicable law.
6. Data Retention
We retain personal data only as long as necessary for platform operations, support, security, and legal compliance.
7. Your Rights
Subject to applicable law, you may have rights to access, correct, delete, restrict, object to certain processing, and request portability of your data.
8. Cookies
We use cookies to ensure the platform functions properly. With your consent, we may use analytics cookies to improve user experience. You can accept or reject non-essential cookies at any time.
9. Children's Privacy
The platform is not intended for children under 16, and we do not knowingly collect personal data from children under 16.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected on this page with an updated revision date.
11. Contact
If you have privacy-related questions, contact us at info@settledhub.com.